Uber is planning to require drivers and riders to wear face masks as it prepares to ramp its ride-hailing business back up after being hobbled by the COVID-19 pandemic.
CNN was first to report that executives approved a new policy that would require drivers and riders to wear face masks or coverings in some markets, including the U.S.. TechCrunch confirmed Monday that Uber has developed a policy for certain markets. Uber still faces one considerable challenge: securing enough face masks and other supplies to protect drivers. The company said multiple orders have either been delayed or canceled as from major manufacturers prioritize healthcare workers and other first responders. It’s also not clear how Uber will enforce its policy. “As countries reopen, Uber is focused on safety and proceeding with caution,” an Uber spokesperson said in a emailed statement. “Today, we continue to ask riders to stay home if they can, while shipping safety supplies to drivers who are providing essential trips. At the same time, our teams are preparing for the next phase of recovery, where we will all have a role to play. We’ll communicate updates directly to users when ready, but in the meantime, we continue to urge all riders and drivers to wear masks or face coverings when using Uber.” Uber has been encouraging riders to stay home through an in-app message and through marketing such as TV spots. The app is still available and people have used it to take trips to grocery stores, to essential jobs and pharmacies. Uber has urged, but not yet required, riders and drivers to wear masks or face coverings.